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March 2009, Vol. 2, Edition 3
In This Issue
Executive Director Memo
Financial Update
Agency Profile - Krakatua
Trendwatching
Agency Pitch Mistakes
Agency Whitepaper - Mike Carlton, Carlton & Associates
Agency News
Agency News - Asia/Pacific
Agency News - Europe/Middle East/Africa
Agency News - Latin America
Agency News - North America
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Executive Director Memo
Last month we talked about securing your best accounts and staff in a tough economy. Now we want to talk about winning new business in the same environment.

The first thing to understand is that everyone is scared right now, companies, the media, agencies and you.  Its natural in a recession. And, its natural for everyone to hunker down, reduce expenses and hope it ends soon.

Gary Burandt photo
The recession is not going to end soon; not this one.  Its too deep and far-reaching.  So, I think the first agency that stands up, acts confident and demonstrates leadership will have a competitive advantage.

With your own clients secure and happy you go on offense. You don’t have to spend a lot of money, you just have to be smart and steal a few tricks from the PR guys.

You have to get your name out there.  One way is to take the editor of the business page of your local newspaper to lunch (or coffee if that’s better for your budget). Tell him all the brilliant things your clients are doing, with your help, to deal with the recession.  Pick your best case to emphasize and be sure to get that client’s permission.  Bring enough facts, pictures and samples so that it will be easy to write a major story in the paper.  The PR guys will tell you the easier you make it for the reporter the more likely your story will appear.

When the story does appear, send copies to all the contacts you have on your current new business target list with a cover note asking if you can have a brief conversation about helping them deal with the recession. Believe me, scared marketing managers with declining sales will want to hear what you have to say about helping their business.

Once you get a positive response, set a date to get together that gives you enough time to do your homework properly.  Hit the Net and find out all you can about that marketing manager, his market, business and brand. A good job for that intern that is always trying to impress you.  What are the key issues that are probably keeping him up at night?  Is it the competition, government regulations, distribution, pricing, point of sale take away?  What?  If you know the “up at night issue” (UANI), your half way home.

Use ICOM.  Send an MAR asking your colleagues to tell you what is going on in that product category in their market.  Get some examples to show that address the UANI in that first meeting.  It will get their attention, make you look smart and worldly.  You don’t have to solve the UANI in that first meeting.  Your goal is to get a second meeting.  Just demonstrate that you recognize the issues and are thinking about some ideas to help.  But, admit you’ll need further input from that marketing manager and maybe a few others in the company before you can come back with any specific ideas to help them.  I’ll bet they will want to hear more from you.

Don’t ask to immediately replace the existing agency.  Its too soon, too direct and may be too hard or emotional.  Just try to get an assignment to help solve the UANI issue.  If you do that the rest will surely follow.

Oh, you don’t have a current new business target list?  Shame on you.  We’ll talk about that next month.

Gary Burandt
ICOM Executive Director
burandt@icomagencies.com